REGISTERING
Why do I need to register?
The new Glass.co.uk is not just about getting a Valuation for your vehicle; we have created a website where we can help you throughout the Buying, Selling, and Trade In process. Once you know the value of the vehicle you want to Trade In, we want to be able to help you pick a new vehicle and start negotiating with a Dealer. By registering with Glass.co.uk you help us to help you by providing information which we can use to help us profile our users to ensure that any new functionality is geared up to our audience.
Furthermore, a profile enables you to add vehicles to your Favourites, to save your Valuations, as well as any New Car Configurations. We can also save you time when you want to contact a Dealer by pre-populating some of your contact details for you.
I have not received my confirmation email
Please check your “Spam” folder in your email account. Occasionally, emails from unknown senders will be sent there.
If it is not in your Spam folder, make sure that you have signed up with the correct email address. If you cannot remember the email you entered, please contact us through our Support Form, quoting your full name and phone number.
LOG IN
I have forgotten my password
Click on the “Sign In” link and you will see a “Forgotten password?” link just below the password field. We will email a temporary password to the email address you entered when you registered with us.
Once you have logged in with your temporary password, remember to change it to something more memorable by visiting the Edit Account page in “My Glass’s”.
I have forgotten my email
If you cannot remember the email you entered, please contact us through our Support Form, quoting your full name and phone number.
VALUATIONS
What is a Glass’s Valuation?
A Glass’s Valuation is an estimation of your vehicle’s monetary value, which is dependent on whether you want to Trade it in, sell it to a Dealer, or sell it Privately.
Where does the Valuation information come from?
No one puts as much effort as Glass's into getting the data right. We do not just repackage numbers grabbed off the Internet; we have Editors on the road every day, talking to the Motor Trade and spotting the market trends ahead of the competition. Glass’s exercises all reasonable care and skill in providing you with your Valuation, using information obtained in good faith from sources unconnected to Glass’s.
Does Glass.co.uk provide historic values?
Glass.co.uk only values vehicles for the current month. We are not set up to offer historic values. However, Glass.co.uk hopes to provide this service in the future; what we can do at this point is provide Guide values for when a vehicle was first bought. If you want this value, contact us through our Support Form, quoting your Registration Number and full vehicle information
What is the difference between Glass’s Free and Premium Valuations?
Glass’s Free Valuation includes a ranged estimation of your vehicle’s worth, using the average Mileage, should you wish to Trade it in.
Glass’s Premium Valuation is more detailed; it will consider additional variables, such as your vehicle’s Mileage, Standard Fit and Optional Extras, and Light Body Damage. It will also give you an estimation of your vehicle’s Trade In value, a Dealer’s Retail Price, and how much you could sell it for Privately.
How do I perform a Valuation?
If you follow these steps, you will be able to obtain a Valuation from our website:
- Click on “Sign In” in the top right hand side of our website and log in with your email address and password. If you have not registered yet, do so now by clicking on “Register”
- Enter the Registration Number of your car and your email
- If you do not know the Registration Number, click on the “Don’t know registration?” link
- Look your vehicle up by the Year, and Plate, Make and Model under the “Find a car manually” section and click on “Search”. If you do not know the Year and Plate, please see the How can I find the Year and Plate of my vehicle? section
- Click on "I am looking to BUY this car”, "I am looking to SELL this car", or "I am looking to TRADE IN this car".
This will give you your Free Valuation
- Click on “Get Premium Valuation”
- Enter your vehicle’s Mileage and select any Optional Extras your vehicle may have had fitted by the Manufacturer when it was first bought
- Choose your valuation product:
- £3.95 for one Premium Valuation
- £7.00 for 3 Premium Valuations
- £15.00 for 24 hour unlimited Premium Valuations
- Choose your Payment method
- Credits (assigned to you if you have made a previous purchase for £7.00)
- Credit/Debit Card/PayPal
- Vouchers (these would have been issued to you by us or obtained through a promotion)
- Click on “View Valuation”
You can download your Certificate by clicking on “View Certificate”. You will need Adobe Reader installed to view the pdf.
How to pay with credits
If you have bought the £7 for three Valuations option, then you will have been issued "Credits". One Credit will have been used for your first Valuation. When you begin your next valuation you will see the option for "Valuation credit - pay using any unused credit in your account" in the Payment selection page.
How to find your Premium Valuation
In order to see your Premium Valuation, please follow these steps:
- Sign in to your account by clicking on the “Sign in” link on the top right hand side of Glass.co.uk
- Hover over “My Glass’s”
- Click on “Valuations”
- Find the car you got a Premium Valuation for and click on “View Valuation” or on “View Certificate”
What do Glass’s Premium Valuation values mean?
Trade In (Excellent)
The vehicle is ready for retail sale. It meets the following criteria:
- The vehicle is mechanically perfect
- The paintwork is unblemished for a vehicle under two years old, but may have slight stone damage on a vehicle over two years old or with high mileage
- The interior is immaculate
- A full service history can be provided
- All fitted equipment is fully operational
- Tyres are new or nearly new. Wheels and trims are clean and undamaged
- If applicable, the MOT Certificate is for a minimum of nine months
Trade In (Average)
The vehicle is almost ready to retail. It meets the following criteria:
- Some wear and tear to mechanical parts may be expected
- Some minor repair might be required to the paintwork, although there should be no serious damage requiring replacement bodywork
- The vehicle will be of generally tidy appearance inside and out, but some expenditure may be required for retail sale
- A full service history can be provided
- All equipment fitted is fully operational
- Tyres are not more than half-worn. Wheels and trims are in good condition
- If applicable, the MOT Certificate is for a minimum of six months
Trade In (Below Average)
The vehicle would not be offered for retail sale without significant expenditure. It meets some or all of the following criteria:
- Requires mechanical repair or some repair to bodywork
- The interior may be worn and seats may have marks
- Some corrosion, damage, or poorly repaired paintwork may need attention
- The vehicle may not have a full service history
- Major items of equipment, such as radios, should be operational
- Tyres should be legal with an even tread depth across the tyre. Wheels and trims may show evidence of some scuffmarks
- If applicable, the MOT Certificate is for a minimum of three months
Dealer Retail Price
Otherwise known as the “Windscreen Price".
It is not necessarily the price a Dealer would actually market a vehicle for, as it may be the subject of negotiation, discount, or an extra allowance on the value of your own vehicle.
It will also vary depending on any special offers applicable at the time, condition, length of warranty and any Standard Fit and Optional Extras that may be fitted.
Private Sales Price
Glass’s Private Sale price represents an estimated selling price for a vehicle sold by one Private individual to another Private individual at a given time.
Private Sale prices apply to vehicles in good overall condition. It should satisfy the following criteria:
- It will carry the best part of a year’s MOT
- It should present itself well, with no obvious damage to bodywork
- Tyres and mechanical parts should all be in good condition
- All equipment should be fully operational
- In the case of vehicles under 3 years of age, the balance of the Manufacturer's warranty would also be included
The Private Sale price must always be adjusted for condition, whether better or worse. It is also important to note that there may still be differences due to colour, Standard Fit and Optional Extras, and variations in market conditions according to geographic area and so on.
Which vehicles cannot be valued on Glass.co.uk?
Vehicles older than 1992
Glass's does not hold values for vehicles registered before 1992. This is because a vehicle of that age in effect becomes a "Classic", and values revolve around the Condition of the vehicle rather than Mileage and Options.
Vehicles less than 6 months old
It takes time for our Editors to collect the information required to perform accurate Valuations. Usually 6 months is enough time to do so; however, there are cases where this may take longer.
Commercial vehicles
Glass.co.uk only provides values for Light Passenger vehicles.
Motorbikes
Glass’s has information regarding other vehicles such as motorcycles and caravans; however, at this point Glass’s website does not provide this service. We are hoping to expand it further in the future.
Imported vehicles
Glass’s only collects information regarding vehicles first registered in the UK or if your vehicle was built outside of the UK for a market outside of the UK (e.g., a Japanese vehicle built for the Japanese market would be a left-hand drive).
Vehicles manufactured in low volumes
The process of collecting information on vehicles is time consuming. In order to be cost-effective, Glass’s focusses on high volume vehicles.
Specialist vehicles
These types of vehicles tend to have subjective pricing, and their values depend strongly on their perceived value by buyers and sellers. Whilst Glass’s holds information regarding specialist vehicles, we cannot provide a specific enough guide to their values.
Vehicles registered in the Channel Islands
The Channel Islands are not part of the UK; they are considered a part of the Duchy of Normandy - they are essentially a different country.
For more information go to the Official Website of the British Monarchy
More than one vehicle was returned from my Registration Plate search
Glass's Information Services make a list of vehicles on the market, with all their specifications etc. These vehicles may be very similar - for example, two vehicles may seem the same but were manufactured in different years.
We are then given DVLA information about a vehicle by a third party supplier. Our coding tries to match the DVLA's vehicle information with the list of vehicles we have. Often, the coding might not be able to pinpoint exactly which vehicle the DVLA's information matches in our list. This is why you are given a choice - so you can tell us the exact match for your vehicle.
My Registration Plate did not turn up any results
The main reasons why it did not turn up results are the listed under the Which vehicles cannot be valued on Glass.co.uk? section
If you believe it is not any of those reasons, please let us know through our Support Form, quoting your vehicle’s Registration Number, and we will investigate the matter further.
The match for my Registration Plate is incorrect
The matches Glass’s get for a Registration Plate rely on the original Dealer of the car registering the correct Make, Model, and Version with the DVLA when it is first registered. Occasionally mistakes are made due to human error.
The quickest way to continue your search is by using the Make/Model lookup.
If you would like to let Glass’s know about any significant discrepancies you find, feel free to contact us through our Support Form, quoting your vehicle’s Registration Number and the correct vehicle details.
I cannot find my vehicle using Make/Model lookup
Before doing the Make/Model lookup, you will need to know your vehicle’s Year and Plate, and the Make and Model.
If you still cannot find it, the main reasons why it did not turn up results are the listed under the Which vehicles cannot be valued on Glass.co.uk? section.
If you would like to let Glass’s know about any significant discrepancies you find, feel free to contact us through our Support Form, quoting your vehicle’s Registration Number and correct vehicle details.
I think the vehicle information you provided is incorrect
Glass's prides itself on providing accurate Valuations. If you believe the vehicle information we provided you with is incorrect, e.g. the wrong engine size etc., please contact us through our Support Form, quoting your vehicle’s Registration Number and correct vehicle details, and we will investigate the matter further
How can I find the Year and Plate of my vehicle?
The easiest way to find out the Year and Plate of your vehicle is reference the V5C documentation.
This document is issued by the DVLA and will have been provided to you when you bought the vehicle and it will provide you with the information you will need to filter your search results.
See the DVLA site for more details about the V5C
If you do not have the V5C documentation because you are buying a vehicle, the best thing would be to ask the seller for that information.
How can I narrow down the list of vehicles?
The more information you provide, the shorter your list of vehicles will be. We will give you an additional list of criteria to help you narrow the results down.
Start with the Version, and then refine it by Body Type, Fuel, and number of Doors.
If you are not sure of some of the finer details, the easiest way is to reference the V5C documentation.
This document is issued by the DVLA and will have been provided to you when you bought the vehicle and it will also provide you with the information you’ll need to filter your search results.
See the DVLA site for more details about the V5C
If you do not have the V5C documentation because you are buying a vehicle, the best thing would be to ask the seller for that information.
My vehicle has fitted Optional Extras not on the list
Your vehicle may have been bought with some Optional Extras fitted as Standard (for example, Metallic paint). Our list only includes a Manufacturer’s Optional Fit Features that could be added when the vehicle was new.
If you feel strongly that an Optional Extra is not appearing, feel free to contact us on Support Form, quoting the details of the specific Model of vehicle and the Optional Extras that you feel are missing.
How do I add the detail of Damage?
Once you have paid for your Premium Valuation, you can launch the Damage Adjustment Tool from the Valuations result page.
Firstly, select the area of your vehicle that was damaged, e.g. the Right Side.
Secondly, narrow it down further by specifying which part of that area was damaged, e.g. the Rear Door Panel.
A list of possible types of damage will then be displayed. Tick all those relevant and click on “Save”.
Repeat this process until you have listed all damage as necessary and then click on “Done”.
What should I class as Damage?
We advise that you should include any type of damage that you would expect a prospective buyer to notice or question when they view your vehicle.
Remember, the purpose of this task is to help you get the most accurate value for your vehicle and prepare for negotiation, so be fair and honest and think about what you would notice. Leaving anything out may only disappoint you when a prospective buyer wants to negotiate on it later down the line.
I am having problems printing off my Certificate
Certificates are in .pdf format, which means you will need Adobe Reader installed to view the pdf.
Once you have downloaded the software and opened the Valuation Certificate, you can print it by clicking on the “Print” icon or by navigating to the “File” menu and selecting “Print”
I paid for a Valuation but I did not receive it
If payment was successful, you will be able to access your Valuation Certificate in “My Glass’s”. Simply click on the My Glass’s link in the top right of your screen and click “Valuations”. You can view your Valuation from here and print out your Valuation Certificate.
If your Premium Valuation does not appear here, it is unlikely that your payment will have been processed. In this instance, you can try again and upgrade your Free Valuation to a Premium Valuation by clicking on the associated “Get Premium Valuation” link.
If payment has been taken but you still cannot view your Premium Valuation, please contact us through our Support Form, quoting the following details:
- Proof of your payment. This would be the Payment ID (a 16 digit number usually beginning with "1") or the Merchant Reference Number (it follows the format CWSxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). If you paid by card, you can find your Reference Numbers on your Bank Statement. If you paid by PayPal, you can find them under the individual transaction in your PayPal account.
- The date (and time if known) of when the Valuation was carried out
- The Registration Number/Make or Model of the vehicle you were trying to value
We will then locate your Valuation and endeavour to resolve your problem as quickly as possible.
I do not agree with your Valuation
Please remember that the amount quoted should not be relied upon solely, and should be treated as a guide only. For more information about where these values come from, please see Where does the Valuation information come from?
In the unlikely event that you feel that there is a discrepancy with the values we have provided to you please contact us through our Support Form, quoting the following details:
- The date that you received the Valuation from Glass.co.uk
- The Registration Number, the Year and Plate, Make, Model, and Variant of the vehicle
- The Mileage you entered
- Any Optional Extras you added
- The values we provided to you
- Details of what you perceive the discrepancy to be
A Dealer has offered me a higher/lower price than you provided
Please remember that a Glass’s Valuation is a guide only. For more information about where our values come from, please see Where does the Valuation information come from?
All Trade In Valuations given are based on a single transaction with a bona fide motor Dealer involving the sale of the consumer’s vehicle in Part Exchange for the purchase of a different vehicle from the same Dealer on the same day.
If the actual transaction is due to take place in the future (e.g. when ordering a new vehicle), the value offered by the Dealer will be affected. Furthermore, vehicle prices are affected by many different factors such as regional variations, sales promotions, a Dealer’s perceived view of the condition of a vehicle, or if a Franchised Dealer is being asked to consider a transaction for a Marque outside the Dealer’s franchise.
My Insurer has given me different values to your Valuation
Please remember that a Glass’s Valuation is a guide only. The values provided by this service are not insurance settlement values, cash values, or replacement prices and should not be presented as such. If you disagree with your Insurance Values, then we advise you to take it up with your Insurer. If there is a major discrepancy, please see the I do not agree with your Valuation section.
Your Competitors have offered different values
No one puts as much effort as Glass's into getting the data right. We do not just repackage numbers grabbed off the Internet; we have Editors on the road every day, talking to the Motor Trade and spotting the market trends ahead of the competition. Glass’s exercises all reasonable care and skill in providing you with your Valuation, using information obtained in good faith from sources unconnected to Glass’s.
It is your decision who you trust; however, keep in mind that Glass's has developed tailored solutions for the Automotive Industry for 78 years.
If you want a better idea of what we do and how we do it, watch our video
I want a Glass’s Guide
Glass's Guide is a confidential publication available only to Motor Trade professionals to assist them in running their business.
If you are a member of the Automotive Trade and you would like to subscribe to Glass’s Guide, please go to our business website or email customer@glass.co.uk.
SEARCHING FOR A USED VEHICLE
Who is selling these used vehicles?
Glass’s receives feeds from our partner websites. These include vehicles listed by Dealers and Private individuals.
I have found a vehicle I like; how do I save it for later?
Add the vehicle to your Favourites by clicking on the heart icon underneath the main image in the model information page.
By adding a vehicle to your Favourites, you can access it later in your Favourites section of “My Glass’s”.
I have found a number of vehicles I like; how can I compare them?
Add the vehicle to your Compare List by clicking on the “Add to compare list” underneath the main image in the vehicle advert or model information page.
Once you have selected the vehicles you want, click on the “Compare now” link underneath the main image in the vehicle advert or model information page. You can also click on the “Compare” button at the top of your search results.
To remove vehicles from the list, click on the “Remove from compare list” link underneath the main image in the vehicle advert or model information page.
How do I contact the seller?
Contact details for the Seller are listed in the vehicle’s advert page.
I have researched/viewed a vehicle, and it was not as advertised on your site
Glass’s receives feeds from our partner websites. We cannot take responsibility for the validity of the information provided by them. If you want to query those details, please contact the Seller.
Can I sell my vehicle Privately on Glass.co.uk?
If you would like to sell a vehicle on Glass.co.uk, please go through our partner website: Motors.co.uk. However, whilst your vehicle will be listed on Motors.co.uk, we cannot guarantee that it will be listed on Glass.co.uk.
SEARCHING FOR A NEW VEHICLE
Who is selling these new vehicles?
These are not vehicles for sale; listed vehicles are from brochure information provided by Manufacturers. If you would like to enquire about a New Vehicle, you can do so through our Find the Right Dealer tool
I have found a vehicle I like; how do I save it for later?
Add the vehicle to your Favourites by clicking on the heart icon underneath the main image in the vehicle advert or model information page. By adding a vehicle to your Favourites, you can access it later in your Favourites section of “My Glass’s”.
I have found a number of vehicles I like; how can I compare them?
Add the vehicle to your Compare List by clicking on the “Add to compare list” underneath the main image in the vehicle advert or model information page.
Once you have selected the vehicles you want, click on the “Compare now” link underneath the main image in the vehicle advert or model information page. You can also click on the “Compare” button at the top of your search results.
To remove vehicles from the list, click on the “Remove from compare list” link underneath the main image in the vehicle advert or model information page.
What is the New Car Configurator?
The New Car Configurator allows you view the available Specifications and Optional Extras for a particular new vehicle that you are looking to purchase.
How do I use the New Car Configurator?
Click on Find New Cars, and specify the Make and Model of the car you are interested in.
Use the slide bar to specify the price range you want.
Once you find the car you are interested from the search results, click on the “Configure this Car” button underneath the model information page. You will be taken through a series of six steps, whereby you will be able to view and select from a number of standard and optional extras such as alloy wheels, transmission, paint, and car entertainment.
Once you have completed your configuration, click on the “Save this car” button, whereby your car will be saved to your Favourites.
What happens after I configure a new car?
You will be able to view the final price for the car and choose a local Dealer to send the information to. Alternatively, you can select the car from your Favourites and click on the grey “Get Quote” button.
If you have previously valued a car and you wish to Trade In that car, you can include the details of that car within the information that is sent to the Dealer.
DEALERS
I know what make of vehicle I am looking for; how can I find a Dealer in my area?
On the Home page, there is a link to Find The Right Dealer.
Select the Make and distance of the Dealer from your Post Code (which will be prepopulated if you have signed in) and click on the “Search” button.
I have found the vehicle I want, how can I contact the Dealer?
Click on the Find the Right Dealer link underneath the main image in the vehicle advert or model information page.
Select the Make and distance of the Dealer from your Post Code (which will be prepopulated if you have signed in) and click on the “Search” button.
MARKET PRICE CHECK
What is a Market Price Check?
Market Price Check allows you to see how many vehicles of a particular make and model are on sale in the market at present (i.e. Audi A4). You can access Market Price Check from the Home page.
How do I use Market Price Check?
First, you select the Make, Model, and Age of vehicle you are interested in. Once you have done this you will be presented with a bar graph showing you the number of vehicles available and their price.
Along the vertical axis of the graph, you will see the Percentage of vehicles available in the market; along the horizontal axis, you will see Price.
You are able to filter the results based on the following criteria to get to the exact vehicle you require:
- Fuel Type (e.g. Petrol, Diesel)
- Body Type (e.g. Hatchback, Saloon)
- Transmission Type (e.g. Manual, Automatic)
- Engine Size (e.g. 1.8, 2.0)
Whilst there are more than 25 vehicles that are available, the bar graph will be shown.
When you change the filters to the point where fewer than 25 vehicles are returned, the graph will change to a scatter graph. When the view changes to the scatter graph view, you are able to view the individual vehicles that are for sale.
If you place your mouse pointer over one of the dots on the graph, you will see a summary of that vehicle and its price, if you click on the dot you will be taken to a separate page with information on that vehicle.
Glass’s collects data from a number of sources for placement within MPC (see Where does the Market Price Check information come from?). As some of this information does not relate to physical vehicles on sale, some of the dots within the scatter graph may not display any information or be clickable.
Where does the Market Price Check information come from?
The information included in Market Price Check is drawn from Glass’s used vehicle listings (which are supplied directly by Dealers we work with or via partners such Motors and Motoring). Also included within this data is observational data that we collect and assess as part of our Valuation process. As this observational data relates to vehicles that we do not have used vehicle listings for, it will not be possible to access further information on them.
FINANCE CALCULATOR
What is the Finance Calculator?
The Finance Calculator is accessible via a link on the Home page. It is designed to give you an indicative view to costs of financing a vehicle.
Within the Finance Calculator there are three options you can change:
- The amount of money you wish to borrow
- Your credit rating/the interest rate of the loan
- The repayment term in years
Each of these options can be changed by moving a slider on screen. As you move each of these sliders, you will see the price at the bottom of the page change dynamically.
Although we can help give you an indicator of your monthly costs, we do not guarantee that you will be able to obtain a loan at the quoted rates
If you want to understand the value of a New Car, first visit the Find New Cars section where we can provide a list price.