Ask the Editor

John Glynn is our Consumer Values Editor - he's the man who compiles the values that appear on this website. John has been valuing vehicles for Glass's for more than 8 years, and before joining us worked throughout the motor trade: buying and selling for fleet, selling cars, bikes and commercials, training in finance and insurance, and employed everywhere from the workshop to the showroom floor and beyond. With almost 25 years of experience in the used car marketplace, he has a wealth of knowledge and many contacts in the trade to seek opinion of.

We sometimes receive queries from users who have bought a valuation from us. Where possible John replies personally, and we've listed what we think are the most interesting below.

PLEASE NOTE: we are not able to answer general questions from users of this website.

Golf GTI Valuation

Golf GTI Valuation - missing 18" alloys »


I've paid for a valuation on my Golf GTI, but when giving details of the extras it doesn't give me the option of stating the size of alloys.

Online values do not tally with those in the Guide

Online values do not tally with those in the Guide »


You valued my Golf at £7,230 in excellent condition for trade-in. Today a reputable VW dealer confirmed it as being in excellent condition but showed me his guide which said £6,600.

Are your sample certificates accurate?

Are your sample certificates accurate? »


I looked at the sample valuation certificate for a valuation I wanted for a 2003(52) Ford Fiesta Finesse 1.3 3dr. The certificate stated the the car had air conditioning and...

Which options 'belong' to which packs?

Which options 'belong' to which packs? »


I am trying to get a value for my car (Saab 9-5 Linear Estate) but am having problems with the options. I do not know if my options like Sat Nav and CD multi-changer 'belong' to a specific pack.

Help with Gap Insurance - Audi S4

Help with Gap Insurance - Audi S4 »


I'm looking to buy Gap insurance for my Audi S4 and I missed some optional extras from my quote - can I re-do please?

Help with high mileage valuation »



I used your site to do a valuation on my Mercedes, the prices given were as follows:



Mercedes A140 options need adding!

Mercedes A140 options need adding! »


I have just paid for a valuation from you for my Mercedes-Bewnz A140 1.4 (SWB) auto Elegance Hatchback.

Will you value LPG converted cars? »



Do you have any plans in the future to issue valuations or list residual values of vehicles converted from petrol to LPG?



My car's valuation has increased! »



I purchased a valuation for my car in February and have now decided to sell it. I have purchased a new valuation - however this was for a higher value?



What are my rights? »



I have recently purchased a 07 plate Honda CR-V 2.2 CDTi Executive. This is the end of the old model range.



Can't find my 10 year-old Mercedes on your site

Can't find my 10 year-old Mercedes on your site »


I am trying to get a valuation for a Mercedes C250TD Espirit Estate 1998(R).

Trying to find Alpina D3 on your website

Trying to find Alpina D3 on your website »


I am looking to get RTI (Return to Invoice) or Gap Insurance. I have been in touch with 3 companies that offer this service but all of them insist that the vehicle must be listed in Glass's Guide...

I forgot to add air-con. How much is it worth?

I forgot to add air-con. How much is it worth? »


Hello, I have just got a valuation on my 5 door Rover 218iS 1998 S plate 11,8000 miles. I forgot to tick the air-con option so could you tell me how much difference, if any, air-conditioning makes?

Depreciation on Panda 4x4

Depreciation on Panda 4x4 »


How can a Fiat Panda 4x4 2007 (07), less than 8 months old lose £3k from new?

Mitsubishi Shogun Query »



I did not get the option to add extras? My Shogun has a factory fitted power upgrade.



Have I wasted my money on a Smart ForFour valuation?

Have I wasted my money on a Smart ForFour valuation? »


On 4th March I obtained a valuation from you for my Smart Forfour Pulse. This valuation showed a trade-in price of £4,680 for a vehicle in excellent condition (which this is).

I can't add all of the options to my Golf TDi »



Hello, I am looking to value my car, Volkswagen Golf TDi. However, when I go through your webpage it asks to select various options...



Valuing a really old car »



How can I get a valuation for a very old car for my very old mum who has just stopped driving?! Your online facility didn't seem to go back that far!



Ford Focus 'Model Year' question »



I've just bought a valuation on a 1.8 TDCi Focus Sport. The reg year is Sept 2006(56) but the valuation showing it as a 2007 model year. Is this correct?



Cannot select 'options' on my Peugeot 206 »



I have a car that I would like to have valued by Glass's and it appears on the database. However, I'm not able to add extras to get a true value of my car...



I don't think your Astra values are very accurate! »



Although I have received the valuation from you with a charge of £3.50, I believe it was not worth the money!



Porsche Boxster valuation needed »



I would like to get a valuation for my Porsche Boxster which also has additional features such as climate control, full leather interior, on-board computer etc.



A dealer offered me £2,500 less than you said my car was worth! »



Yesterday, I obtained a valuation from your web-site for my Audi A4 2.4 CVT Cabriolet Sport (2005MY)



My car's an import - will it affect the value? »



I have just obtained a valuation on my car using your website and had one question which I am struggling to find an answer for.



Have I valued the right car? »



I am trying to value a volvo V50 SE D but the certificate is unclear which model it is. It just says estate but I think it is a sportswagon



Missing options on my Volvo XC90 valuation »



This evening I paid for a valuation for my Volvo XC90 using your online service. When I looked at the PDF file, I noticed that several fitted options were not showing on the valuation...



Help with Nissan 350Z valuation »



I have just obtained a valuation for my 04 plate Nissan 350Z with 43k miles. In the options it is not possible to add the GT pack which includes the leather interior.



Part-ex price query - Honda Accord 2.2CDTi »



This morning I obtained from your web site details with regard to my Honda Accord 2.2CDTI Sport (HFT).



Do you value my car? It's a Fiat Punto »



I was using your website to look for prices for the Punto 1.2 16V Dynamic 5d Speedgear Auto but you do not seem to have it in the list of Puntos



Mercedes C180 valuation - help! »



I am trying to get a valuation for my Mercedes C180 elegance auto 2002-02 on your list there is not a facility for automatic transmission



Querying your values for my Mercedes »



I had an on-line valuation done for the same car on 23/01/2007 and again today. The mileage difference is 4,000 miles. The car is a Mercedes C200 Elegance Auto...



Help with insurance claim »



I would really appreciate it if you could answer my question. My car was hit while stopped at traffic lights and was written off where I wasn't at fault.



Does anyone use your values? »



Hi Glass's. I used your service today, to check the price of our own car.



Wrong specification on certificate - Focus Zetec »



I just completed a valuation on your website for my Ford Focus 1.8 Zetec automatic with climate pack & air con



Metallic paint as an optional extra »



Hello, I did a valuation on my Hyundai Getz but forgot to add metallic paint as an optional extra. Can you please tell me what the difference is please?



Gross omissions in your data! »



Google offered your site to check the value of my car. Great !!! I thought THE authoritative guide, THE gospel, THE number one people



Audi A6 valuation query »



I have just paid £3.50 for a valuation of my Audi. Its list price is approx £45000, it is about 10 months old, 17000 miles and is fully loaded with options such as...



Astra Dual-Fuel valuations »



I would like a quote for my Astra SRi Dual Fuel. I have tried a couple of times on the web page but it does not seem to like the fact the car is gas.



I selected the wrong car - please help! »



This morning I processed a valuation for my BMW 325 Coupe through your site. Unfortunately I must have incorrectly selected a valuation for a Convertible...



Why am I being penalised? »



I am interested in part exchanging my Celica with a BMW 3-series, and in doing so I have contacted the BMW dealer to get a valuation.



My car is not listed on your website - BMW 530 »



I've searched for my car to find that it is not listed - giving me an issue when I now try and trade it in.



Query on my Focus valuation »



I had attempted to utilise your website to obtain a valuation for my Ford Focus in Metallic Black with 54,000 miles



Valuation required for BMW with replacement engine »



I own a 04 BMW 320d SE and have recently had to have a new engine installed (fitted by a BMW dealership) after 43000 miles - is there any way the website could provide me with...



LHD Jeep Values »



I have just paid for a valuation on my dad's car - a '98 Jeep Cherokee Ltd LHD, but don't think the web site realised the vehicle is LHD.



Querying your Seat Leon Cupra values »



I purchased a valuation from you for a 2005/05 plate Seat Leon Cupra R (225). The car has done 23k miles and has metallic paint. This was shown to have a book value of £12,150 in excellent condition.



Forgot to add options to my RX8 valuation »



I have just had a valuation for a Mazda RX8 1.3 190 bhp



Japanese Grey Imports »



I have a query in respect of your valuations for Japanese cars. This is in connection with a dispute over an insurance claim



BMW M3 - Is the seller asking a fair price? »



The enquiry is about a car that my son is about to buy on a private sale, but because he is out on an oil rig in the North Sea I am having to sort this out on his behalf.



Can I sell my Fiesta? »



Hello. I have had a repeated problem with my 1992 Ford Fiesta. It keeps giving "EAC fail" messages. It has now been into the garage 4 times, and they are now asking for an additional £600 to fix it.